60 Day Money-Back Refund Policy
Try out a new AlkaViva water ionizer and enjoy the benefits for 60 days. We are the only ionizer distributor that offers a Completely Risk-free, Money-back, 60 day trial period for all our new water ionizers.
If you are not satisfied, return the unit to us for a 100% refund including shipping. Plus you get to keep the bonus educational DVD included with your purchase. Units must be returned to us in “As New” condition (not scratched, damaged, or broken in any way and returned with all parts, manual and installation DVD. If the unit is damaged, scratched or has a sticker or any markings on it we will charge a 15% restocking fee.) This offer does not apply to reconditioned units.
No one else in the industry offers this guarantee. We stand completely behind our ionizers.
Return unused products within 30 days of purchase for a full refund (not including shipping costs. Products that have been opened are subject to a 15% restocking fee. Used products are non-refundable.
No return can be accepted without our prior authorization. Please call us first at 877-770-5247 (1-877-770-5247) for shipping instructions and to receive a Return Authorization #. We will provide you with the address of the closest warehouse. Your refund will be processed within 10 days of us receiving the returned items.